Shipping policy
Shipping Policy
Processing Time
All orders are carefully packed and processed within 2–4 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery
Canada:
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Free shipping on all orders
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Standard delivery via Canada Post: 3–8 business days
United States:
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Shipping rates calculated at checkout
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Standard delivery via Canada Post / USPS: 5–12 business days
Delivery times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email so you can follow your package.
Shipping Delays
We are not responsible for delays caused by the carrier, customs, or other events beyond our control.
Customs, Duties & Taxes (USA Orders)
International customers are responsible for any customs duties, taxes, or import fees that may apply. We are not responsible for delays or additional costs caused by customs.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. We cannot be responsible for packages sent to incorrect addresses provided by the customer.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once marked as delivered by the carrier. If you experience an issue, please contact the carrier directly.